If you change your mind about a purchase, you may return the device in the condition you received it — including the box and accessories — and we will refund you minus a 20% restocking fee.

If your device arrives faulty, damaged, or not as described, contact us as soon as possible after delivery and we will repair, replace or fully refund it. The restocking fee does not apply to faulty or misdescribed items.

Reach us via the Contact page in the app with your order number (it starts with "TS") and a short description of the issue. We will arrange collection or drop-off with you.

Once we receive and inspect the returned device, we will refund you using the method you paid with. Card refunds go back to the card you paid with, and M-Pesa refunds go back to the paying number.

Orders are delivered within the Maseru district within 2–5 weeks of being placed. If we cannot deliver your order, we will contact you and refund you in full.